Politique d'expédition

Covid-19 Information

Deliveries may temporarily require more time due to limited transportation availability as a result of the Covid-19. We are doing our best to deliver your order as soon as possible. Please refer to the following postal services to learn more about their service updates.

Shipping Costs

We are happy to offer FREE Shipping for orders $65.00 and up. We have a flat fee of $4.99 for orders below $65.00. Payment for shipping will be collected with the purchase. 

Delivery Terms

Dispatch Time

Orders are usually dispatched within 3 - 7 working days of payment of order.

Transit Time Domestically

In general, domestic shipments are in transit for 8 - 20 working days.

Transit time Internationally

Generally, orders shipped internationally are in transit for 15 - 45 working days. This varies greatly depending on the courier.  

Please take note that the majority of our items will arrive within a 15-day framework after your order has been processed and shipped out. 

(Note: Delivery time and dispatch time does not include Saturdays, Sundays, or holidays.)

(Note: Some countries will take a little longer due to customs and border control.)

Cancellations

You may cancel your order anytime before it is dispatched. If it’s already dispatched and you change your mind, you will have to wait for your order before we can process the refund. Please refer to our Return & Refund Policy page.

Changes of Address and Other Details

You may make changes to your order before it is dispatched. We automatically process orders immediately to ensure that customers receive them as soon as possible. We are always willing to help so don’t hesitate to contact us at hello@jackandbo.com.

International Shipping

We do ship worldwide excluding the following countries:

American Samoa, Benin, Congo, Dominican Republic, Ecuador, French Guiana, French Polynesia,  Guadeloupe, Guam, Iraq, Isle of Man, Madagascar, Martinique, Mauritius, Micronesia, Montserrat, Panama, Syria, Venezuela, Virgin Islands.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

Tracking Notifications

Upon dispatch, customers will receive tracking information from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Jack & Bo encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Jack & Bo at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Process for parcel damaged or lost in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Customer service

For all customer service enquiries, please email us at hello@jackandbo.com.